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‎01-09-2024 08:14 PM

HP Recommended
Operating System: Microsoft Windows 11

My laptop randomly went into automatic repair about a month ago and I have tried everything to get it working again. Everytime I try to click any of the options under advanced options it either says, enter BitLocker recovery key, or skip this drive. Whenever I try to access my recovery key on the Microsoft website I get an error message, but when I consulted one of the IT guys at my workplace, he said it was something with my computer. If I click skip this drive it says there was an error preforming whatever I tried to do and then says the same thing until I restart the computer, where it takes me back to the BitLocker thing. I really need my computer to work because I have something really important to do and I need my computer working by the 12th. Thanks

1 person had the same question
1 REPLY 1

‎01-12-2024 06:50 AM

HP Recommended

Hi @Thom974,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

 

.
Sneha_01- HP support
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