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Sean_e
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Message 1 of 2
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Stuck in set up of a new laptop

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HP Envy X360 R7

HP Envy X360 R7       During set up I am stuck on the Register and Protect page which isn’t allowing me to progress.  I have ticked the 3 option boxes but the “next “ button isn’t activated. Very grateful for any guidance as to how I get beyond this stage of the set up process.   Newly purchased today. 

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KrazyToad
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Message 2 of 2
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@Sean_e

 

Welcome to HP Support Community


I would like to help

 

Please perform a Power Reset and then try a Recovery again

 

Power Reset: https://support.hp.com/ie-en/product/hp-15-db0000-laptop-pc/20395843/document/c01684768

 

System Recovery: https://support.hp.com/us-en/document/c04758961

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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