09-23-2019 08:38 AM
Stuck on Choose An Option Blue screen /have tried all options listed on page. HP Notebook 15. Help, it's been 2 days
09-23-2019 08:40 AM - edited 09-23-2019 08:41 AM
The only suggestion I can offer would be to make your own W8.1 installation media, boot from it and see if you can reinstall W8.1
You can make the ISO file from the link below.
As long as you downloaded the right version of W8.1 for the PC, it should not ask you to enter a product key.
You indicated the PC is running W8.1, so it could be W8.1 or W8.1 Single Language.
I would try the regular W8.1 ISO file first, and if you are asked to enter a product key during the installation, go back and download the W8.1 Single Language ISO file.
I have zipped up and attached the Microsoft tool you will need to transfer the file to a DVD or USB flash drive so that it is bootable.
After W8.1 installs, you can install the drivers and available software from the PC's support page.