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SAS5814
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Solved!

Sudden loss of power

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HP Envy 17m
Microsoft Windows 10 (64-bit)

My laptop has suddenly started shutting off suddenly. It doesn't power down. It just blinks off without warning. I have checked all the power connections and cables. It comes back on without issue.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@SAS5814 I have a few steps that should help resolve the issue:

  • Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
  • Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
  • Have you had any thunderstorms lately, before this issue occurred?
    • If yes, this could be a hardware malfunction that requires a repair.
    • If no, try the below steps:
    • (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,620 4,016
Message 2 of 2
Flag Post
HP Recommended

@SAS5814 I have a few steps that should help resolve the issue:

  • Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
  • Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
  • Have you had any thunderstorms lately, before this issue occurred?
    • If yes, this could be a hardware malfunction that requires a repair.
    • If no, try the below steps:
    • (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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