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‎01-28-2021 01:16 PM

HP Recommended
Product: HP 15t-K100
Operating System: Microsoft Windows 10 (64-bit)

My laptop will not boot. When you power on the screen is black. The CAPS lock key flashes twice every 2-3 seconds. No other keys are illuminated. 

I entered the serial and product number on HPs support center. There is no software or drivers available for download. I specifically was attempting to create a BIOS recovery via USB. 

1 REPLY 1

‎01-28-2021 01:21 PM

HP Recommended

@mwebb1690 

 

Your machine came with Windows 8/8.1, not Windows 10. Its home page

 

             https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-k100-Notebook-PC/7234894/model/7415731

 

You can use BIOS from the above link. For other drivers, please use Windows 10 updates process first.

 

Regards.

BH
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