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hcox9389
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HP Recommended

System Disabled out of nowhere

HP 2000 Notebook PC
Microsoft Windows 8.1 (64-bit)

Hello, so I went to boot up my HP2000 Notebook tonight (after getting into it no problem earlier today), laptop won't even get through the boot screen before it turns blue and asks for an administrator password that was never set by me. So I put in password over and over while it's beeping at me obnoxiously, and it comes to a point where it says SYSTEM DISABLED [76754173]  Can someone please email me a master password so I can get through this BS? Thank you!!  P. S. This is now the 2ND HP laptop that I have had do this to me. I received a code for my 1st one and it worked instantly and haven't had a problem on that one since then. So let's go for 2/2!! Thanks again!! -Heather. 

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Message 2 of 2
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HP Recommended

System Disabled out of nowhere

@hcox9389 

There is no such thing as a Master Password, so there is nothing to send you.

 

I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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