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System Disabled

HP Recommended
HP 14" Ryzen 3 (14-dk1022wm)
Microsoft Windows 10 (64-bit)

Hello all, I have notebook HP 14-dk1022wm that has an administrator password that I don't remembered and now when i turn on the computer it shows a screen asking me for and administrator password and the System Disabled code is A [5B5A1A06]. I will be always grateful if some one help me with this situation.

 

Best Regards.

Martin 

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@Martin-Durango 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

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