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‎11-18-2020 02:07 PM

HP Recommended

Hard drive system failed.;/

1 REPLY 1

‎11-18-2020 04:13 PM

HP Recommended

Hi:

 

Below is the error report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U4N2XV-92VA2N-GXGJ21-60T803OKXXXXXXXXXX3/26/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to replace the drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06172090

 

After you replace the drive, using another Windows PC with W7 64 bit or newer, make a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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