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Girlrun
New member
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Message 1 of 2
617
Flag Post

System disabled

HP Recommended
Microsoft Windows 10 (32-bit)

Hello 

I try to turn on my laptop, but when I tryed to write my password, I can’t write the numbers.

After, I receive this message:

system disabled : 86940289

What could I do?

 

thanks

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,148 7,861
Message 2 of 2
Flag Post
HP Recommended

@Girlrun 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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