System information not valid.

[Anonymous]

Laptop says system information not valid or missing on start-up .

[Anonymous]

 

[The_Fossette]

@Anonymous,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting system information not valid error on startup.

Don’t worry, I assure you I will try my best to get this sorted.

Have you made any hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01443496

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Anonymous]

I have made no hardware changes. 

[Anonymous]

 

Many other informations are also missing like born on date etc. System information says factory installed OS is non windows. But earlier it used to say windows 10.

[The_Fossette]

@Anonymous,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Anonymous]

https://youtu.be/_maugJCap1I

https://youtu.be/9VKwnKrGsl8

I found these videos on YouTube dealing with the issue similar to mine. Are they useful for me?? 

I don't want to contact HP as my laptop is out of warranty. I prefer to sort it out myself. 

[The_Fossette]

@Anonymous,

Yes, you can give it a try. However, your computer motherboard needs to be retattooed to fix this issue and it can be done only at the HP service centers.

Cheers!