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Locked

‎09-25-2019 09:09 AM

HP Recommended
Product: Pavilion dm4-1165dx

I powered down my laptop and it started downloading the latest os update. After turning it back on it hung up at the administrator password prompt. Nothing seems to get it past this prompt

1 REPLY 1

‎09-25-2019 11:26 AM

HP Recommended

@16150dave

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

I work on behalf of HP
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