cancel
Showing results for 
Search instead for 
Did you mean: 
16150dave
New member
1 0 0 0
Message 1 of 2
73
Flag Post
HP Recommended

System stuck after entering administrator password on boot

Pavilion dm4-1165dx

I powered down my laptop and it started downloading the latest os update. After turning it back on it hung up at the administrator password prompt. Nothing seems to get it past this prompt

1 REPLY 1
Retired Jacky-D
Retired
1,239 1,239 64 111
Message 2 of 2
52
Flag Post
HP Recommended

System stuck after entering administrator password on boot

@16150dave

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

I work on behalf of HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation