THREAD STUCK IN DEVICE DRIVER while trying to recover the OS from USB drive

[Hemanth841]

My Laptop does not boot and When I am trying to reinstall the software from HP cloud recovery, the installation fails with "THREAD STUCK IN DEVICE DRIVER" error. Can anyone help me on my issue please.

Thanks in advance!

Hemanth

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

[Hemanth841]

Thanks for your response!

The problem seems to be with my graphic drivers. 

I was able to successfully load the OS using the USB drive media created from Microsoft official site. But when I tired to install the radeon520 drivers, it started showing same error message during the middle of installation and system gets rebooted. 

WorkAround I found is to boot into safe mode and uninstall Radeon drivers in the devicemanager to keep system from rebooting. I know this is not a solution but do you think if this can be something to with physical graphic card on the machine?

Appreciate your help!

Thanks,

Hemanth841

[Lil_Boy_Blue]

Unfortunately I cannot say.