Technical

[Jennifer1901]

Hi please my laptop has been really slow even if it turns on it stays at restarting or welcome for a while.if the icons show up it says that the Microsoft application is not responding. If I click on end process the laptop screen turns white and just stays like that.

[Nirvana_95]

Hi @Jennifer1901 

Welcome to the HP Support Community. 

From what I have understood, your system is performing very slowly. Do not worry, we are here to help you with it.

May I know if you have made any recent hardware or software changes to your system?

May I know if you have updated all the drivers of your system?

I would suggest you please follow the steps shared in the link here and let me know the outcome of it: https://support.hp.com/sg-en/help/diagnostics?category=computing&issue=computer-slow 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Jennifer1901 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!