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Yarilin
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Message 1 of 2
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Teclado no funciona

HP Recommended
Hp stream laptop PC model 1-ah013wm

My computer's keyboard is damaged and I can't turn it on

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Yarilin, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting Perform the below steps: 

 

If the computer does not start, the LED lights do not glow, and the display is black, 

you can perform one or more of the following actions to resolve the no power issue: 

  

(Click on the blue letters to get more details about each step) 

  1. Examine the adapter and power cord for physical damage 

  2. Test the power from the AC wall outlet to the notebook connector 

  3. Start the computer using the battery only 

  4. Check that the lid switch moves freely 

  5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

 

  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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