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Roberta2192
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Message 1 of 2
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Flag Post

The Light turns on but the screen remains off

HP Recommended
HP Pavilion - 15-cs3067nl

Yesterday I used the pc regularly all day. This morning I tried to turn it on but apart from the LED light of the power button which is always on, the PC shows no signs of life.

When first switched on, a blue screen with a series of codes on the top was displayed. after which the screen went black and gave no sign of life. Trying to turn it back on I get nothing, always LED on but black screen.

Can someone help me?
Thank you

1 REPLY 1
ub6424
Level 10
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Message 2 of 2
Flag Post
HP Recommended

Hello @Roberta2192 

 

Sorry to hear that you are having problems ... 

 

Please follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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