cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Roberta2192
New member
1 0 0 0
Message 1 of 2
120
Flag Post

The Light turns on but the screen remains off

HP Recommended
HP Pavilion - 15-cs3067nl

Yesterday I used the pc regularly all day. This morning I tried to turn it on but apart from the LED light of the power button which is always on, the PC shows no signs of life.

When first switched on, a blue screen with a series of codes on the top was displayed. after which the screen went black and gave no sign of life. Trying to turn it back on I get nothing, always LED on but black screen.

Can someone help me?
Thank you

1 REPLY 1
ub6424
Level 9
3,697 3,679 208 357
Message 2 of 2
Flag Post
HP Recommended

Hello @Roberta2192 

 

Sorry to hear that you are having problems ... 

 

Please follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation