cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Papichisto
New member
3 1 0 0
Message 1 of 2
305
Flag Post

Solved!

The Windows logon screen is hidden behind a fainted-black screen

‎05-20-2021 11:18 AM

HP Recommended
Product: Pavilion DV7 notebook
Operating System: Microsoft Windows 10 (64-bit)

One time out of 50, at boot up, the Windows logon screen is hidden behind a fainted-black screen. I have to power off the PC, the logon screen flashes up and system shuts down. Next restart clears up the problem until ...it reappears.

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post

‎05-21-2021 01:04 PM

HP Recommended

@Papichisto 

I don't mean to be discouraging, but these kinds of "intermittent issues" are nearly impossible to diagnose and fix.

 

I have a win10 desktop that fails to boot roughly once a week.  The boot hangs until I shut it off, right after the logo.  It is running on a SSD, so there is no HDD to fail. I open the case, switch the SSD SATA lead to another port, reboot the desktop -- it works just fine.  I shut it down, swap the SSD SATA lead back to the original port, reboot the desktop -- it works just fine.

 

Sometimes I have to switch the lead to a different SATA port, but every time, when I switch it back, the desktop reboots without issue.  I've tried changing cables, and it's the same story.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post

‎05-21-2021 01:04 PM

HP Recommended

@Papichisto 

I don't mean to be discouraging, but these kinds of "intermittent issues" are nearly impossible to diagnose and fix.

 

I have a win10 desktop that fails to boot roughly once a week.  The boot hangs until I shut it off, right after the logo.  It is running on a SSD, so there is no HDD to fail. I open the case, switch the SSD SATA lead to another port, reboot the desktop -- it works just fine.  I shut it down, swap the SSD SATA lead back to the original port, reboot the desktop -- it works just fine.

 

Sometimes I have to switch the lead to a different SATA port, but every time, when I switch it back, the desktop reboots without issue.  I've tried changing cables, and it's the same story.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation