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‎05-10-2022 01:15 AM - last edited on ‎05-10-2022 06:44 AM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY laptop, model no. 15t-w200; PN: V9571AV The laptop continues to get an error then shuts down than restart. 

PC Hard Drive 1-Primary HDD Bay; Product ID: V9S71AV; Failure ID: PU6433-8GWB41-GXGGQ1-60W503

Thanks

Category:
1 REPLY 1

‎05-10-2022 04:59 AM

HP Recommended

That seems to indicate the hard drive has failed and needs to be replaced.  To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  If the hard drive has failed, you will see that failure code again.


I'm not an HP employee.
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