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The laptop does not charge from the battery

HP 15-bw522ur
Microsoft Windows 10 (64-bit)

Good afternoon, tell me what the problem is. The laptop does not charge from the battery. First, it turned on (the charge was 100%), worked for 5 minutes and completely turned off without any signs of life. I plugged in the power adapter and it turned on again. When it turned on, I noticed that the battery charge is 94% and it did not charge or discharge. In applications from HP, I checked the battery, but it showed that everything is normal. After that, the laptop does not run on battery power, but only on the power adapter. Is this the end of the battery?

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The laptop does not charge from the battery

@killsing4

 

Welcome to HP Community

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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The laptop does not charge from the battery

Good evening, none of your methods helped, but when updating the Bios, the charge indicator changed from red to white, which indicates that the laptop was charged, but when you try to turn it off, everything happened again. I can't check the battery in your way, since my list contains only hard drive check and memory test and nothing else, but I can attach a test screen from the HP app. Sorry that the screen is in RussianScreenshot_1.png

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The laptop does not charge from the battery

Translated all parameters into English
Warranty type: 1

Number of cycles: 251 / 300

Manufacturer: 131-12-7C

Battery life: 1001 days

Serial number: 03572 05/24/2017

Temperature: 31 °C (degrees Celsius)

Design capacity: 2850 milliamps / h

Total charge capacity: 2141 milliamps / h (75%)

Remaining capacity: 2010 milliampere / h

Current: 0 milliamps

Output voltage: 16351 millivolts

Rated voltage: 14600 millivolts

The element 1 voltage: 4083 mV

Element 2 voltage: 4089 millivolts

Element 3 voltage: 4089 millivolts

Element 4 voltage: 4090 millivolts

State: D0

AC power source: Yes

CT number: 6GGSB03WY793K3

Adaptive battery optimization: not supported

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The laptop does not charge from the battery

@killsing4

 

Based on the information available from the report this battery seems to be about 3 years old and it's reaching the end of it's cycle life currently at 251.

 

This is an issue with the battery cells dying with time and it's working as designed, that is why the Battery Test is not showing any Battery Malfunctions

 

Replacing the Battery should definitely fix this issue

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thank you for the information provided!
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The laptop does not charge from the battery

@killsing4

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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