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The laptop stucks on rebooting

hp spectre x360
Microsoft Windows 10 (64-bit)

I have recently refreshed my Windows 10; as it crashed. Since the new installation, my system wont restart. I can shut down and then start again the laptop; however, i choose to restart the system hangs at the black screen

HP Support Agent
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HP Recommended

The laptop stucks on rebooting



I understand that the Notebook is not booting up


I suggest you perform a Hard drive Test to confirm the Hardware Functionality


- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive


If all the tests pass, then you will need the Recovery Media to perform a System Recovery


If you do not have the Recovery Media, please contact HP Support to order one


Click on this link - and select your Country to get the Contact details for HP Support


You can also try to order the Recovery media on HP Website:


Thank you


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I Am An HP Employee

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