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mazharsz
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Message 1 of 2
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The laptop stucks on rebooting

hp spectre x360
Microsoft Windows 10 (64-bit)

I have recently refreshed my Windows 10; as it crashed. Since the new installation, my system wont restart. I can shut down and then start again the laptop; however, i choose to restart the system hangs at the black screen

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HP Support Agent
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Message 2 of 2
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HP Recommended

The laptop stucks on rebooting

@mazharsz

 

I understand that the Notebook is not booting up

 

I suggest you perform a Hard drive Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

If all the tests pass, then you will need the Recovery Media to perform a System Recovery

 

If you do not have the Recovery Media, please contact HP Support to order one

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

You can also try to order the Recovery media on HP Website: https://support.hp.com/us-en/drivers

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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