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The screen gets stuck on loading

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)


I kept my computer charging during the night without turning it off and the next day in the morning when I tried to used it again, the screen was showing the HP logo and the charging icon. I tried turning it on and off with the corresponding button but it didnt work. The only solution I found so far was waiting the laptop to run out of battery.


This has already happened to me twice. Does anyone know which is the problem?

Thank you

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