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valeriame
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The screen gets stuck on loading

‎01-02-2021 11:45 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I kept my computer charging during the night without turning it off and the next day in the morning when I tried to used it again, the screen was showing the HP logo and the charging icon. I tried turning it on and off with the corresponding button but it didnt work. The only solution I found so far was waiting the laptop to run out of battery.

 

This has already happened to me twice. Does anyone know which is the problem?

Thank you

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