01-26-2017 05:15 AM
After win 10 update - slow & keeps crashing wiht Blue screen thread stuck in device driver message.
I have run al diagnostic tests & all ok.
updated all drivers from HP help program BIOS was upto date apparently - however -
trying to check from BIOS management - It says current F.OA after update F.02 - but when I try I get message
The system BIOS failed
Unable to open BIOS signature -
I have taken all programmes off PC (except HP help assistant) & reinstalled updated windows version
98% of CPU is always used, mainly with System -
01-26-2017 02:28 PM - edited 01-26-2017 02:39 PM
Good day. Welcome to the HP Community 🙂 Hope you are doing well. 🙂 I understand that you require assistance regarding the error screen thread stuck in device driver message after a windows 10 update. I’ll be delighted to assist you with this.
Fabulous analysis. Terrific diagnosis of the issue as well before posting. Kudos to you on that score. 🙂 It is paramount to address this for you.
We definitely value your relation with HP and it is a privilege to share this platform with you. 🙂
I reviewed the product specifications of both printers HP LaserJet Pro MFP M521dn
For better clarity and to assist you better I would require more information regarding this.
- Please provide the complete model# of the unit.
- Have you tried a system restore to an earlier time before the issue started?
For starters, please follow these steps:
Please roll back the bios from this link: http://support.hp.com/us-en/document/c02693833
Please try both the options mentioned in the link.
Then load bios defaults by performing these steps:
- Turn on or restart the computer.
- While the display is blank, press the f10 key to enter the BIOS settings menu.
- Press the f9 key to reset the BIOS to the default settings.
- Press the f10 key to save the changes and exit the BIOS settings menu.
Then if this is successful, please roll back the video driver from device manager.
Please check this YouTube video: https://www.youtube.com/watch?v=4gFf0Ik98rk
Please check these Microsoft and HP links out also: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/thread-stuck-in-device-d...
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee