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Kpatel2929
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Message 1 of 2
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HP Recommended

Too slow

Hp laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

I bought new hp laptop 15-da0xxx and its working too slow though i have installed all the updates that needs to be its almost more than a month and it stills work too slow

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Message 2 of 2
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Flag Post
HP Recommended

Too slow

@Kpatel2929 

I'm willing to bet your PC is NOT up to date -- unless it is running Windows 10 v1909 Build 18363.592 -- and I can say that because that latest build only came out TODAY!

 

You can check your version and build as follows:

1) enter "cmd" (without the quotes) into the search area and select the Command Prompt option
2) enter "winver" into the command window (again, without the quotes)

 

IF your is actually up to date, then You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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