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Locked

‎03-26-2020 09:18 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 10 (32-bit)

Hi There,

The last time I logged into my laptop was around graduation 2018. I bought the laptop (out of box, brand new) & it's still like new... 

My problem is that I need this laptop for work but I'm having trouble logging in. When I tried resetting my password, apparently, the PNY flash drive wasn't one for like a "password reset recovery" or whatever... I don't even know what to look for but saw one online, military grade, numbers on it and everything but will this be effective for me to gain access to my laptop again?

 

Furthermore,

I was told that there's someway to go on HP's website to register or type my laptop's specific's (i.e.: serial number & model number) to be able to unlock my laptop that way...

 

If there's anybody out here who can assist me with this pressing issue, I would honestly appriciate it.

1 REPLY 1

‎03-26-2020 11:39 PM

HP Recommended

@MJVASSIL_27 

By Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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