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Alexjon94
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Message 1 of 2
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Trying to get into bios never got told an administrator password

HP Recommended
HP 255 G7 Notebook
Microsoft Windows 10 (64-bit)

Hi there I'm trying to get into my bios advanced settings to turn fn function off as when I press my f keys in a game it's coming up turning volume up and brightness ect and not allowing me to use the fkeys for my game I bought this laptop brand new but dont recall been given an administrator password everytime I try get Into the bios it asks for administrator password I've typed in the wrong password 3 times and it gave me this code [i 57312550]

I typed that code in a password cracker but it didnt work dont know if I did it wrong any help would be really appreciated.

Thanks

Alex

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WAWood
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Message 2 of 2
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HP Recommended

@Alexjon94 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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