08-02-2019 03:50 PM
When I hit the power button - there is a slight flash of backlight on the screen, and the power light comes on. The fan is running. This starts and then stops after about 10 seconds and repeats the cycle endlessly.
I have removed the back and the battery using the hold down the power button technique - but the computer will not boot.
Solved! Go to Solution.
08-05-2019 12:34 PM
@msclem Welcome to HP Forums Community!
here's what you need to do, start with a hard reset as per HP standards: Click here for details.
If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.
If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:
HP Guided Solution - No Power or No Boot Troubleshooting for notebook or desktop computers.
Computer Does Not Start (Windows) for notebook computers.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Also, have you attempted to capture any error message that appears before or after the device restarts?
Did you try updating the BIOS to resolve the issue? (If not, please click here to find and install it)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
08-05-2019 02:54 PM
The very first thing I tried was a hard reset. There was no change. I can't get to the bios screen to attempt an update. There are no error messages.
At any rate - Office Depot has agreed to replace the computer under some pressure because the unit is only 8 months old. Thank you for your contact - but there is no need for follow up.
08-05-2019 03:02 PM - edited 08-05-2019 03:02 PM
@msclem Thanks for the response, I'm glad you're getting a replacement and if you need anything else, feel free to write back to us anytime,
Have a good day, ahead.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee