cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 3 0 0
Message 1 of 3
115
Flag Post

USB-C charging crashes HP Envy 13 ba-000

HP Recommended
HP Envy 13 Clamshell (2020)
Microsoft Windows 10 (64-bit)

Hi,

 

I have the new Hp Envy 13 clamshell (13-ba-0xxx) and whenever I charge via USB-C instead of the barrel plug power supply, the laptop will crash.  I've used USB-C chargers from my Macbooks and chargers from Anker. In every case, the laptop crashes after a few minutes with a black screen and inability to wake up with out a hard reboot (hold power for several seconds).  If I switch back to the barrel plug charger, it's fine, but the laptop is supposed to charge via USB-C, and I was counting on it for my use.  Any idea what's going on here? Should I replace the laptop?

 

Thanks!

 

 

2 REPLIES 2
Highlighted
Level 19
Level 19
86,490 86,372 10,990 23,613
Message 2 of 3
Flag Post
HP Recommended

@dman2020 

 

What is your Hp Envy 13 clamshell (13-ba-0xxx) ?

 

>>>> I've used USB-C chargers from my Macbooks and chargers from Anker. 

Are you trying to kill your machine by using third party products ? Please ONLY use compatible products from HP (or approved by HP).

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Highlighted
Author
New member
6 3 0 0
Message 3 of 3
Flag Post
HP Recommended

Does that mean that, unlike my phone, my Mac, my headphones, and my other devices, HP doesn't allow for charging via standard USB-C chargers? Every other device I have lets me use any charger I have (some don't even have a charger and recommend I use my own).

 

If that's the case, ok, but that's decidedly a non-standard approach relative to the entire rest of the industry.

 

Thanks,

Dan.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation