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BerkOnline
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Message 1 of 2
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USB PORTS DOESN'T WORK - 15 gw0011nt

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15 GW0011NT (1U9L6EA)
Microsoft Windows 10 (64-bit)

Hi everybody, I faced with a problem 2 days ago that USB PORTS doens't work. I tried all basic things like drivers update etc. but still facing this problem. Firstly, I put my wireless usb mouse in USB port and it didn't work. Then, any other USB device doesn't show up on windows. Even in BIOS, i am not able see the USB informations. I updated the BIOS later, and still doesn't work. My other question is that how can i achieve the advanced bios settings? There are only Main, boot configuration etc.1.jpg

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@BerkOnline, Welcome to the HP Support Community!

 

Apologies for all the inconvenience!

 

I see that you have USB ports on that device since two aren't working, did you check if the 1 USB port or all the USB not working works fine without any issues  If not, please check with alternate components, and try the below steps to resolve the issue:

 

Microsoft easy fix solutions: Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. If the device still does not work, go to the next step.

 

Windows Update: Running Windows Update checks for operating system updates required for your computer. Go to Windows Update (in English) and follow the on-screen steps to check for updates, and opt-in on all recommended and optional driver updates. If the device still does not work, go to the next step

 

Device Manager: You might be able to troubleshoot the problem using the Device Manager.

In Windows, search for and open Device Manager.

Follow the instructions below, depending on how your device is listed in the Device Manager:

  • Unknown Device: A driver is not installed or was not set up correctly (Such as, when a USB device was removed while Windows was still setting it up as newly found hardware.). To correct this problem, uninstall and reinstall the driver for the device, as follows:

    1. Disconnect the device.

    2. Right-click Unknown Device, and select Uninstall.

      The Confirm Device Uninstall window opens.

    3. Click the box next to Delete the driver software for this device (if it is shown).

    4. Click OK.

    5. Restart the computer.

    6. Reinstall the device per the manufacturer's instructions.

  • Other Device: The USB ports are working but device drivers need to be installed. To correct this problem:

    1. Disconnect the USB device, and wait 20 seconds.

    2. Install the drivers per the manufacturer's instructions.

  • Device Name is shown: USB ports and basic plug-and-play are working correctly. There is a physical problem with the device or there is an issue with the device drivers. One of the following steps might resolve the problem:

    • Restart the computer and try connecting the USB device again.

    • Disconnect the USB device, uninstall the device software (if any), then reinstall the software.

    • Uninstall and reinstall the device as follows:

      1. With the device connected, right-click the name of the device in Device Manager and select Uninstall.

        The Confirm Device Uninstall window opens.

      2. Click the box next to Delete the driver software for this device (if it is shown).

      3. Click OK.

      4. After the name of the device is removed, disconnect the device and restart the computer.

      5. Try installing the device again per the manufacturer's instructions.

    • If the device is a communication device, double-click the device name and set the COM port to a different number; from COM4 to COM3 for example.

  • The device is not listed: If the device is not listed at all, go to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 8 ONWARD

(By the end of this article all the issues should be resolved)

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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