USB Type-C Controller Firmware Update

[TMNET]

My HP EliteBook 755 G4 Notebook show on boot this error Message:

usb type c controller firmware update failed

how to resolve it?

[EddyK]

Hello TMNET,

Hmm... not too much information online, but try these updates:

HP USB-C to USB-A Hub Firmware Update

http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79714.exe

HP USB 3.0 Port Replicator and USB Travel Dock Driver

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81476.exe

HP Notebook System BIOS Update

http://ftp.hp.com/pub/softpaq/sp87001-87500/sp87005.exe

Let me know how it goes.

Best regards,

Eddy

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[TMNET]

no result unfortunately

[EddyK]

Hello TMNET,

Hmm... well.:smileyfrustrated:

I feel like a BIOS update would do it so try holding Windows key + B (or V) upon/before startup for an HP automatic BIOS update... But unfortunately, I'm out of ideas.

There's zero to no information regarding this on the Internet and I have no idea what STG is.

I highly recommend contacting HP.

Contact HP Worldwide here.

Phone HP Worldwide here.

Check warranty status here.

If you want to avoid a fee, your best bet would be to contact HP's social media support or wait for an HP Support Forum agent's reply.

Good luck.

All the best,

Eddy