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- HP Community
- Notebooks
- Notebook Boot and Lockup
- USED HP 835 LAPTOP WITH BIOS AND ADMIN PASSWORD

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01-30-2024 05:58 AM
HELP! I recently bought a HP 835 G8 laptop and it powers on to a Power-On Authentication screen. It then says select user and has two options:
Either 'Bios Administrator' or 'POST Power-on Password',
If the whole system needs a reset that is okay as it is new to us. I appreciate any and all help with this, please, as this is a gift for my daughters birthday in a few weeks. Thanks in advance!
01-30-2024 11:20 AM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
MayS