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larryo51
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Unable to enter password

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HP Envy 360 m6 Convertible
Microsoft Windows 10 (64-bit)

When exiting sleep mode, I am asked for my password. When I attempt to enter it, nothing happens. I then have to put the computer through a shutdown and restart. It will then accept the password and work normally when exiting sleep mode for a couple of times, then will do then again fail to accept the password. I have put the computer through a reset and that did not fix the problem. Has anyone else encountered this?

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REO51ST
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@larryo51

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

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larryo51
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Thanks! The Model # is m6-ar004dx   and the P/N is   WZK56UA#ABA.

 

 

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REO51ST
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larryo51
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I updated the BIOS but the problem persists. Any other ideas?

 

Thanks!

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