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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Unable to open my laptop (Hp Envy 360)

Create an account on the HP Community to personalize your profile and ask a question
10-20-2023 02:42 PM
After changing my battery I am told that something happened to my pin. I normally open my system with a password and not a pin. I tried my password and I am been told that my password is incorrect. I tried changing my password to no avail. Am offered to change my pin but the link is not opening. Please advise me on how to open my laptop.
10-22-2023 04:26 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
MayS