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HP Recommended
HP ENVY x360 - 15t-cn100 CTO
Microsoft Windows 10 (64-bit)

After changing my battery I am told that something happened to my pin. I normally open my system with a password and not a pin. I tried my password and I am been told that my password is incorrect. I tried changing my password to no avail. Am offered to change my pin but the link is not opening. Please advise me on how to open my laptop.

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.