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Unable to reboot HP Stream Laptop

HP Stream
Microsoft Windows 10 (32-bit)

I am having a problem with my HP Stream laptop. I am unable to sign in. The screen says my PIN is no longer available due to a change to the security setting on this device. I have tried to reboot the laptop by shutting it down, then turning it back on, and pressing F11 several times but nothing seems to be working. I have also tried holding down the volume down button along with the power button for 4 seconds but still nothing is working. Is there anything else I can do to reset my laptop? Please help!

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Unable to reboot HP Stream Laptop

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it:  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Are you able to see the HP logo?
  • Could you please share the start-up screen? 

Keep me posted for further assistance.

I am an HP Employee

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