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Unable to reboot HP Stream Laptop

HP Stream
Microsoft Windows 10 (32-bit)

I am having a problem with my HP Stream laptop. I am unable to sign in. The screen says my PIN is no longer available due to a change to the security setting on this device. I have tried to reboot the laptop by shutting it down, then turning it back on, and pressing F11 several times but nothing seems to be working. I have also tried holding down the volume down button along with the power button for 4 seconds but still nothing is working. Is there anything else I can do to reset my laptop? Please help!

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HP Support Agent
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Message 2 of 2
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Unable to reboot HP Stream Laptop

@Bbox
Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Are you able to see the HP logo?
  • Could you please share the start-up screen? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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