Unable to start my laptopi

[Munesh21]

Hello everyone 

i am stuck in a strange situation. My laptop keyboard isnt working since three monthd so i was just using usb keyboard i wanted to use a software which required me to enable VT. Now when its restarts my usb keyboard isnt working i have tried three keyboards and none of them is working as i wanted to enable VT now i cant even open my windows section i tried every method but only one pictures is showing which has options but i cant use my keyboards so i m unable to open my laptop i kindly need your suggestion what to do

[Alden4]

Hi @Munesh21,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing a challenging situation with your HP laptop, where the built-in keyboard isn't working, and the USB keyboards aren't functioning during a crucial restart to enable VT (Virtualization Technology). Here are some steps you can try.

External Keyboard Troubleshooting:

• Ensure that the USB port you are using for the external keyboard is functional. Try plugging the keyboard into different USB ports.
• Test the USB keyboard on another computer to make sure it's working properly.
• If your USB keyboard requires special drivers, check if you can install them on another computer before connecting it to your HP laptop.

BIOS/UEFI Settings (VT Enable):

• VT (Virtualization Technology) is usually enabled or disabled in the BIOS/UEFI settings.
• To access BIOS/UEFI, you typically need to press a key during the initial boot sequence. Common keys include Esc, F1, F2, F10, or Del. Try pressing one of these keys repeatedly as soon as you turn on your laptop.
• Without functional keyboards, this can be challenging. In some cases, pressing and holding the key before turning on the laptop might work.

Resetting BIOS/UEFI to Default:

• If you are able to access the BIOS/UEFI settings, try resetting them to default. This might resolve any configuration issues causing the USB keyboards not to work.

External USB Hub:

• If you have a USB hub, try connecting your USB keyboard through the hub. Sometimes, direct connections may face issues.

Hardware Reset:

• Shut down your laptop and disconnect all external devices.
• Remove the laptop battery (if removable) and disconnect the power adapter.
• Hold the power button down for about 15-20 seconds to discharge any residual power.
• Reconnect the battery and power adapter and try turning on the laptop.

Check for BIOS/UEFI Updates:

• If possible, check the HP support website for BIOS/UEFI updates. Updating the BIOS/UEFI might resolve compatibility issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support