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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-02-2020 07:52 AM

HP Recommended
Product: ENVY 13-aq0003na
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Until yesterday everything was fine (both laptop and power charger), however, today I can't turn on my laptop, and when I plug in the charger, there is no indication of charging the battery, and I still cannot turn on the laptop.

Can anyone help please?

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