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igirraj
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Unable to use RAM completely 5.92 usable out of 8 gb

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hp-15s-eq0024au with Ryzen5 3500u 3rd gen
Microsoft Windows 10 (64-bit)

I have purchased a hp laptop 15 days ago. product name (hp-15s-eq0024au with 8gb ram Ryzen5 3500u Radeon Vega 8 Graphics). When i see basic information about my system. I saw that the installed memory (RAM) is 8gb but only 5.92 gb is usable. Where is my 2gb memory? Perhaps it is for integrated graphics card. But i want to use my complete memory. Then i go for some youtube tutorials to fix that. I have done 1st step which is go to msconfig (to go in system configuration) and completed this process. But it doesn't work for me. 2nd thing i have done is to go in advanced system settings > performance options> virtual memory i have done this step also but it also doesn't work for me. Now i will go for 3rd and final step i.e. to go to boot menu > advanced > chipset settings and change settings of graphics but i didn't find chipset settings or graphics settings in my boot menu. My boot menu don't have chipset settings. Is there any option available to go in extra more settings. How can i access chipset settings. My hp-15s-eq0024au don't have chipset settings in its boot menu. Can anyone help me here please? I don't want to give 2gb memory for graphics. 2gb is not small amount. 

IMG20200927162251.jpg

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Paul_Tikkanen
Level 21
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Hi:

 

The 5.92 usable out of 8 GB was an intentional design.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

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igirraj
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Ok thank you Paul_Tikkanen for giving info about microsoft playready. That is why processor reserves memory. Can i change reserved memory size? Is it changeable by updating bios? Or the final solution for this is when i need more memory i need to buy more ram.

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Paul_Tikkanen
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You're very welcome.

 

There aren't any ways that I know of or have read on this forum to change any BIOS settings to be able to use more memory.

 

You have hit upon the only solution I can think of...add more memory.

 

Below is the link to the Crucial memory report for your notebook.

 

https://www.crucial.in/compatible-upgrade-for/hp---compaq/hp-15s-eq0024au

 

It has two memory slots and you can install a max of 2 x 16 GB of memory.

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