Unexpected Crash at Boot

[eany21]

I opened my laptop, pressed the power button (it was turned off to begin with), and waited for the laptop to boot as normal. However, it paused at the black screen with the OMEN logo, the screen went a bit more dim than it normally does during boot, and the loading circle froze in place. After waiting 5 mins and trying one ctrl + alt + delete, I decided to power down the laptop by holding down the power button for 10 sec. It powered down, then I waited 10 sec, and pressed the power button again. This time it booted normally and took me through the lock screen as normal. I was just wondering if this was something I should look into further, or if it was just a random system boot bug? Thanks.

[KrazyToad · Accepted solution]

@eany21

This seems to be a random boot bug. But I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Next run the SFC Scan. You can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[eany21]

Thank you very much for your help. I had two updates to download and I have yet to experience the problem again.

[KrazyToad]

@eany21

I'm glad we got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊