09-03-2019 09:28 AM
I opened my laptop, pressed the power button (it was turned off to begin with), and waited for the laptop to boot as normal. However, it paused at the black screen with the OMEN logo, the screen went a bit more dim than it normally does during boot, and the loading circle froze in place. After waiting 5 mins and trying one ctrl + alt + delete, I decided to power down the laptop by holding down the power button for 10 sec. It powered down, then I waited 10 sec, and pressed the power button again. This time it booted normally and took me through the lock screen as normal. I was just wondering if this was something I should look into further, or if it was just a random system boot bug? Thanks.
Solved! Go to Solution.
09-06-2019 09:09 AM
This seems to be a random boot bug. But I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Next run the SFC Scan. You can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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