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eany21
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Message 1 of 4
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Solved!

Unexpected Crash at Boot

HP OMEN 15t
Microsoft Windows 10 (64-bit)

I opened my laptop, pressed the power button (it was turned off to begin with), and waited for the laptop to boot as normal. However, it paused at the black screen with the OMEN logo, the screen went a bit more dim than it normally does during boot, and the loading circle froze in place. After waiting 5 mins and trying one ctrl + alt + delete, I decided to power down the laptop by holding down the power button for 10 sec. It powered down, then I waited 10 sec, and pressed the power button again. This time it booted normally and took me through the lock screen as normal. I was just wondering if this was something I should look into further, or if it was just a random system boot bug? Thanks.

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HP Support Agent
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Message 2 of 4
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HP Recommended

Solved!

Unexpected Crash at Boot

@eany21

 

This seems to be a random boot bug. But I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Next run the SFC Scan. You can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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eany21
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Message 3 of 4
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Solved!

Unexpected Crash at Boot

Thank you very much for your help. I had two updates to download and I have yet to experience the problem again.

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HP Support Agent
HP Support Agent
11,957 11,937 794 784
Message 4 of 4
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Solved!

Unexpected Crash at Boot

@eany21

 

I'm glad we got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation