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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)
Microsoft Windows 11

Unknown Administrator Password or Power-On Password. I was able to remove the battery but there does not appear to be a CMOS battery, so the password remains

 

When an incorrect password is entered three times the system displays a system disabled screen with [i 68701504]. Each time the disabled code is the same.   

 

Any assistance to disable the power-on password is appreciated.

 

Thank you,

 

Patrick

1 REPLY 1
HP Recommended

Hey @prl1000  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.