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ACE9668
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Message 1 of 2
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Flag Post

Unknown Power On Password

HP Recommended
ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

I'm trying to turn on my laptop, but it keeps sending me to the same prompt: "Enter Administrator Password or Power On Password." Neither of these passwords are known despite me owning and using the laptop for about 5 years. Is there a way to reset or obtain the password, or to skip this prompt entirely? Please let me know as soon as you can.

1 REPLY 1
MarcusC
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Message 2 of 2
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HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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