02-25-2019 03:59 PM
I have a second-hand Elitebook with the BIOS being password locked and I've heard HP Support can prove a custom .bin file to unlock the BIOS with. Is this correct and if so where and how could I get in touch with the Support? I've found no email what so ever.
02-25-2019 07:07 PM
Welcome to the HP Support Community @vbroms
You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC battery. It will not remove the password, but it may reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.
07-31-2019 09:48 AM
I have been in contact with the tech support who said they do no longer "repair" lost passwords with a simple SMC file and that I would have to replace the system card, with a cost of about 450 USD. Could this really be true ?