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vbroms
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Unlock EliteBook BIOS (HP Support Contact)

EliteBook 840 G4
Microsoft Windows 10 (64-bit)

I have a second-hand Elitebook with the BIOS being password locked and I've heard HP Support can prove a custom .bin file to unlock the BIOS with. Is this correct and if so where and how could I get in touch with the Support? I've found no email what so ever.

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HP Recommended

Unlock EliteBook BIOS (HP Support Contact)

Welcome to the HP Support Community  @vbroms 

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it may reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
vbroms
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HP Recommended

Unlock EliteBook BIOS (HP Support Contact)

I have been in contact with the tech support who said they do no longer "repair" lost passwords with a simple SMC file and that I would have to replace the system card, with a cost of about 450 USD. Could this really be true ?

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