Unresponsive

[CarolDiMaggio]

This is for my all in one desktop hp pavilion computer. It opens with screen name and allows option to unlock.  Once keys are put in, it starts loading and then goes right back to lock page.  Doesn’t open. Internet is on bottom right and keeps showing off. Am able to connect but cannot get into computer 

[CarolDiMaggio]

I’ve hit the f2 key the f8 key and the f11 key    Internet will only stay on until it’s done loading and end up right back to same lock page with internet off again.  

[Lil_Boy_Blue]

Hi

Lets look at possibles...

Use a DVD/USB for booting problems, and potentially virus related issues.

OR

https://www.kaspersky.co.uk/downloads/thank-you/free-rescue-disk

https://www.kaspersky.co.uk/downloads/thank-you/free-virus-removal-tool

Can you post a piccy of the lock screen?

[CarolDiMaggio]

It’s still unresponsive. I have a 4 T storage that I can use to back up to.  These are the pics I’m getting I cannot get any further. 

[CarolDiMaggio]

I tried the steps but it didn’t seem to work.  It’s just blue screens. One is startup screen and once password is put in then it just says to wait a moment and goes right to startup again. 

[Lil_Boy_Blue]

Those pictures would have helped, however here is a pat answer......

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[CarolDiMaggio]

Thank you, when I get back home later today I’m going to try it.  I really appreciate all your help.  You are the best!!! I’ll let you know how it turns out 😊

[CarolDiMaggio]

Ok I put all command prompts in and one didn’t go through.  I’m not a computer genius so, this is really hard. I have a backup plus portable for my laptop, but honestly I have no idea what to do.  I’ve been trying everything.  As far as downloading windows 10 on another device to copy the image, I don’t have anything to burn it to.  All I have is my backup portable with 4 T.  I’m so lost.  And my computer, I don’t understand how this happened.  Just one day it won’t go into windows.  This is totally insane.  I truly appreciate all the help baby blue. 

[Lil_Boy_Blue]

Hi

I am not expecting you to be a computer genius, but I simply asked you to post pictures of the error screens.

So that specific / targeted help could be offered.

I do not know what a 4 T is.

So BYE.