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‎10-16-2022 12:43 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

When I was playing FIFA, the laptop shut down by itself suddenly and could not boot on afterwards. I noticed that when I connected the power adapter, the charging indicator light is off.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2022 02:12 PM

HP Recommended

Hello @lwdjfhfl 

 

In case of a valid warranty, I would not recommend disassembling the notebook. You could check with a multimeter if the charger plug, which (normally) is connected to the notebook, has a given output voltage (DC in V). If this is not the case, a new charger must be purchased.

 

Do not take any further action with the notebook. Please contact <HP Support> for a service repair !

 

Kind regards

View solution in original post

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3 REPLIES 3

‎10-16-2022 01:42 PM

HP Recommended

Hello @lwdjfhfl 

Sorry to hear that you are having problems ... I would like to help you.

(1) If the notebook has struggled with overheating so far, it could be that the gaming oven is now finally off, i.e. defect due to overheating (mainboard/CPU/GPU, ...), battery short-circuit or defective charger could also play a role. Please tell us something about the notebook's past...

 

(2) Do you have valid HP warranty ?

 

Kind regards

1 person found this reply helpful
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‎10-16-2022 01:48 PM - edited ‎10-16-2022 01:54 PM

HP Recommended

Hi, @Ub6424  I don't think this situation happened in the past. And i think I did not let the laptop run all the days. By the way, I have the valid HP warranty.

Was this reply helpful? Yes No

‎10-16-2022 02:12 PM

HP Recommended

Hello @lwdjfhfl 

 

In case of a valid warranty, I would not recommend disassembling the notebook. You could check with a multimeter if the charger plug, which (normally) is connected to the notebook, has a given output voltage (DC in V). If this is not the case, a new charger must be purchased.

 

Do not take any further action with the notebook. Please contact <HP Support> for a service repair !

 

Kind regards

Was this reply helpful? Yes No
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