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HP Recommended
HP Pro Notebook 440 G3
Microsoft Windows 10 (64-bit)

When I start my laptop it shows the message "Diagnosing your PC" and nothing happens. After a long surfing a few sites on Internet I ended up running HARD DRIVE CHECK (QUICK) and it  failed. We'll it showed

  SMART CHECK : PASSED

  SHORT DST : Failed.

FAILURE ID : 6ANHA0-000A9F-MFPX6K-60RK03

PRODUCT ID : LYE44AV

Please, help me out here. There's some important data in my drive and I really don't want to loose my hand on it.

  Thanx in advance.

1 REPLY 1
HP Recommended

@Mistake19 

What you should have done, since you apparently have critical data you can not afford to lose, is have spent $10 on a USB stick and ten minutes backing off your files to that so you had them when something like this happened.  All drives fail -- it is only a matter of time when that happens.

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



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