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HP Recommended
HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)
Microsoft Windows 11

Damaged motherboard as claimed 3rd repair service. Issue - upgrading non supported RAM capacity 

1 REPLY 1
HP Recommended

I wish we could help you on this but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not affiliated with HP.


We have no access to HP Repair Services and can not help you with issues related to those. These include Repairs, Service Centers and Technician Visits


Nor are we able to contact customers via chat, email, text, or telephone.


If this device is still under warranty, for direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice


If the warranty has expired, HP does not work on out-of-warranty equipment so you will need to seek out a local computer repair facility -- but be warned: repairs are usually VERY expensive as you not only have to pay retail prices for the parts, you also have to pay for labor to do the replacements and diagnostics. In many cases. the total cost will exceed that of replacing the computer.


Since we have no index or catalog of repair facilities, you have to look for one on your own.



I am a volunteer and I do not work for, nor represent, HP
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.