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HP Recommended
HP ENVY 16 inch Laptop PC 16-h1000 (754F7AV)
Microsoft Windows 11

I really need this laptop for my creative work. It was received and signed for by HP from FedEx on December 18th (HP website says December 20th) My first estimated date of delivery to me was December 29th, 2023. The 2nd extended  estimated date of delivery was January 13th, 2024. Now they are saying January 27th is the new estimated date of delivery. Please help! 

Computer enthusiast since 1997
1 REPLY 1
HP Recommended

Hi @SheriMcFar ,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with Warranty replacement of the motherboard. Not to worry I will help you to get a resolution to resolve the issue.

 

I am sorry to hear that, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.