The HP Stream 11 that my wife bought in the US last March of 2019 has suddenly gone into a 'Boot Device not found' error.
We live in the Philippines and had taken the device to the HP Service Center here in Manila. Upon checking, they recommended that we have the machine shipped back to its country of origin to have the motherboard replaced. We are surprised as the laptop was not even used yet. It was turned on for like, 5 times but not used. It was never dropped nor no liquid was spilled on it.
Is it possible, to request HP for a return box so we could have it shipped?
Again, we are located in the Philippines, the laptop was bought in the US.
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