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BThomas1957
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Watching YouTube or other videos, HP laptop locks up with loud tone. Never recovers.

Envy M7-U109DX
Microsoft Windows 10 (64-bit)

Has happened many times.  I have all the updates loaded from Microsoft and HP for this laptop.  Will watching videos from Facebook and Youtube my laptop freezes with a blank screen with a loud squeal.  I have to hold the power button to force a shutdown to stop the loud noise and shutdown.

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HP Support Agent
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Watching YouTube or other videos, HP laptop locks up with loud tone. Never recovers.

@BThomas1957 Welcome to HP Community!

 

 I would require more information regarding this:

  • Did you try the Windows 10 store YouTube App and check?
  • Did you try different browsers and check again?

As a workaround for now, please install the Windows 10 store’s YouTube app and check if that fixes the issue.

If it doesn’t fix the issue, please try these steps:

  • Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that states delete the software for this device.
  • Then restart the computer and update the bios chipset, audio and graphics drivers from this link after selecting the correct Operating system.

Other steps to try:

  • Then check in different Browsers if YouTube videos play correctly. 
  • You could reset the existing browser to factory settings and try again.
  • You could download other browsers like Google Chrome or Firefox and check again.


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